Reference

aifa66 Legal Terms and Account Policies

The legal terms on aifa66 set out your rights, our obligations, and how your account and personal data are handled — covering everything from how you access the…

Account TermsPrivacy PolicyData RetentionCookie NoticeContact Rights
aifa66 aifa66 Legal Terms and Account Policies
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under our privacy notice, want to request a data correction, or need to flag a terms dispute, our support team handles legal enquiries through dedicated channels. Agents are available around the clock, and policy-specific tickets are escalated to our compliance team within one business day.

Team online

Live Chat

Reach a support agent directly from your account dashboard any time of day. For legal queries, select the Policy topic so your message routes correctly.

Email Support

Send detailed legal or data requests to our support address. Responses to data-subject requests arrive within three business days of receipt.

Help Centre

Our Help Centre contains plain-language summaries of each policy section. Search by topic — account, payment, data or cookies — to find the relevant article fast.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Every account is protected by phone verification and session-level encryption. Here is exactly how we manage the data tied to your account and what you can ask us to do with it.

Phone Verification

Your mobile number is verified before account access is granted. We store the verification record to protect your account from unauthorised login attempts.

Cookie Policy

We use functional and analytics cookies. You can manage cookie preferences from the settings panel at any time; opting out of analytics cookies does not affect account access.

Data Retention

Transaction records tied to DANA, OVO, GoPay and QRIS payments are kept for the period required by financial regulations. Non-essential account data is deleted within 30 days of a verified deletion request.

Access Requests

You can request a copy of the personal data we hold on your account at any time through the Help Centre form. We respond within three business days where local law permits.

Correction and Deletion

If your account data is inaccurate, submit a correction request via email support. Deletion requests are assessed against our regulatory retention obligations before processing.

Security Incidents

In the unlikely event of a data incident affecting your account, we notify you by the contact method on your profile within the timeframe required under applicable law.

Common Legal and Policy Questions on aifa66

These are the policy questions we hear most often. If yours is not here, reach us through live chat or email and we will point you to the right section of our terms.

The terms apply to every person who opens or accesses an account on aifa66 where local law permits. Access and eligibility depend on local law, and by creating an account you confirm that you meet the requirements in your jurisdiction.

Payment data from DANA, OVO, GoPay and QRIS is logged for transaction verification and fraud prevention only. We do not sell your data to third parties, and wallet details are stored under encryption tied to your account ID.

Yes. Submit a data access request through the Help Centre form or by email. We provide a summary of the data linked to your account within three business days where local law permits this.

We use functional cookies required for account access and optional analytics cookies. You can manage or withdraw analytics cookie consent from the settings panel; your account and lobby access remain unaffected by that choice.

Transaction records — including bank transfer, virtual account and local wallet activity — are retained for the period required by financial regulation in your jurisdiction. Other data types are deleted within 30 days of a verified deletion request.

Contact support by email with the specific detail you want corrected and any supporting information. Our compliance team reviews correction requests and updates account records within five business days of verification.

Both documents are available in the legal section of your account dashboard and in the Help Centre. For players in Jakarta and across Indonesia, the English version of the terms is the binding version where local law permits.